Good job Team SBA.I can’t think of the last time a carrier has recognized there was a problem with a shipment before it
delivered and told us, let alone worked on a solution and actually found the freight before it had to deliver.
Good work, thank you!

Tim

Senior Manager,

Good Afternoon,
I just wanted to take a minute and thank you all for the wonderful lunch today, could not have asked for better
company and great dialogue. Also wanted to thank you for all the hard work that goes into each and every
shipment you handle for us. Many do not understand what it takes to move freight all over the country and the
world. Your efforts are very much appreciated; you have a great team and should be very proud of what is
accomplished on a daily basis. Thanks again for being a great partner and I look forward to another great
year in 2011.

Karl

Terrie,
Please let your entire crew know how appreciative I am for the service you
provided. Bud Brian could not have been happier with the service that he received.
You and your team are great partners.

Karl

Operations Manager

SBA,
Thanks for the awesome guest service! We really appreciate your hard work and dedication
Thanks,

Nick

That is really great news!
Thanks to everyone who made special efforts to get these parts delivered on a Sunday.
The customer appreciates it and so do I.
Great job by all!
Regards,

Andrew

Niki:
Just a pat on the back for a job well done. SBA again was able to help with a last minute must go
shipment. Your team was great with having a truck here, even when I but the request in late in the day. Your
web site makes the requesting a shipment process fast and smooth. The communication from your team
when there is any potential problems and updates on the progress of my shipments are great and lets me
deal with other issues and not worry about my shipments with your company. The helpful positive attitude
from your drivers all the way up to management is a wonderful approach, not seen in companies these days.
Keep up the good work, and I plan on a long rewarding relationship between are companies in the future.
Thank You

Don

Robert Bosch Corporation

Thanks Danielle. By far the best customer service from a logistics company I have experienced.

Mike

WAY TO GO!!!!!!! VERY Satisfied customer!!!!!!
She said the delivery people were the “nicest” and “most courteous” people she had met in a long time!
Great job!
Keep up the good work!

Aaron

Your Shipping Company was GREAT!!! Ruby wanted you to know how great these people were. They were
well very well dressed, and took care of her house like it was theirs. It all started with the lady that called her.
She was great to deal with and then the driver and his helper were on top of the delivery. She just went on
and on about how great these people were. Thank you SBA, once again!

Rich

SBA (Service By Air) has been able to make the transition to our primary
carrier, nearly seamless. SBA took the bull by the horns right out of the
gate, taking all 73 unfinished deliveries from our prior carrier, and made
timely delivery, with no complaints. They took what could have been a bad
situation and made it into…….A Great Start !

R.B

Thank you, and Happy Thanksgiving to you all. You have made our job a ton easier over here and we
appreciate it, so much. I still think Danielle is the fastest at answering e-mails, of anyone I have ever known.
Thanks again.

Randy

Hello SBA!!!!
It seems like sooooo many times NuStep focuses on the bad experiences we have with delivery agents!
I would just like to inform you all that this customer was extremely happy with the deliveryman on this
shipment…..
This was supposed to be a DTD delivery, but when the driver showed up and saw that our customer had a
broken shoulder, he helped him bring the machine inside and set it up!
This is a great thing to here!!!! That delivery agent is a keeper!!!! 🙂
And also………. If we don’t say it enough……… THANK YOU ALL FOR EVERYTHING YOU DO!!!!!!!!!!!!!!!!!!!!
Have a great day

Aaron C

I just spoke with Elsie on a follow up call……. She went on and on about the delivery man that came to bring
her the NuStep!
She said he was the most pleasant and helpful person! He didn’t waste any time bringing it in, and he was
extremely personable….. She really wanted you to know how happy she was with the delivery.
Just thought I would share this with you….. Thank you very much!!!!! Keep up the good work!!!! 🙂

Aaron

Per our conversation Danielle,
Thank you so much for getting this resolved! This is why we LOVE working with SBA because we
know that they’ll do ANYTHING in their power to make something right that may have started out a little
wrong. This customer is completely happy now thanks to you!
Thanks for everything you do!!!!
I hope you have a great weekend! 

Aaron

Product Specialist

First let me assure you Mark’s NuStep will not be “just dropped off”. I will be delivered by SBA who has been making
these deliveries in the lower part of Michigan for over three years. Because we can not possibly be in every location at
delivery, they have been trained on how to deliver these units. I know Mark will find them great to work with. The unit
will be fully assembled and placed where ever Mark request it be placed. This is not a “normal” delivery company, SBA
takes great pride in making our customer their customers.
If there are any question please let me know
Best Regards

Rich

Hey There SBA Team,
I wanted to convey our appreciation for the ongoing attention to detail we have necessitated over the past
week or so. Things have been very busy, including many last minute changes on the part of our client. Also,
when new requests come in, it deviates the originally intended destinations for our burdened inventory. It’s not
easy to facilitate these small adjustments with such a variety of variables and carriers, but you girls have been
extremely helpful with the overall process.
Thanks again and have a good day!

Tim

Logistics Administrator

I would like to thank Service By Air for stepping in and helping me with a very important (hot, hot, hot)
shipment that thanks to you, worked out perfectly. (Your quote no: 1113405)
Thank you Shelly for booking the truck in South Carolina and routing it to Atlanta. I know it wasn’t easy, but
you made it happen. Also thanks to Rhonda for helping me track the shipment over the weekend. She
wouldn’t assume everything was “ok”, she made calls to the trucking company and Lufthansa to make sure
everything was ok!!! And it was!!!
Great job to everyone who made it happen!
I couldn’t have done it without you!
Thanks again, it is truly appreciated.

Donna

Rhonda,
Once again I would like to thank Service By Air, for a fantastic job, getting Entertainment shipment to the
Convention on time. You guys make my job a lot easier, with all of the arrangements and coordinating all of
the materials for the show. Just a note to let you know I appreciate you both. Thanks again.

Coretta Brown

Hey there SBA Detroit, thanks for delivering the Austin shipment on time and with having the POD on the
website. Another job well done. I won’t even THINK about calling the competition for any more shipments. At
least not until you mess up, which I can’t see happening with that first class operation you have over there!
Take care,

Kevin

Transportation Manager

Thank you SBA Global. You guys are the best!

David

Hey Gang…
Thanks for the great service…
I call…You quote…You show up!
It’s great….

Barb

I wish to express my appreciation for the help extended by Domenico Mattozza and Danielle in helping to
resolve an American Express credit card problem for an emergency shipment to the GE – Appliances &
Lighting facility in DeKalb, IL.
Due to an error in another billing the GE credit limit on the card was slightly lower than the Focus Logistics
charge. Domenico and Danielle worked with us to solve the issue in a very courteous and professional
manner – their efforts represent truly going above and beyond the call of duty.
Thanks again for your great service!
Sincerely,

Steve

QC/Engineering Manager